Refund & Cancellation Policy
Cancellation and refund terms for TaxZeo subscriptions — clear, fair, and Consumer Protection Act compliant.
1. Overview
This Refund and Cancellation Policy governs all subscription purchases made on TaxZeo(https://ca.zeohq.com), operated by Ldelight Solutions Private Limited. By subscribing, you agree to this policy. We are committed to being fair and transparent in line with the Consumer Protection Act, 2019.
2. Cancellation
2.1 How to Cancel
You may cancel your subscription at any time from: Settings → Subscription → Cancel Plan. No notice period is required. No cancellation fees apply.
2.2 Effect of Cancellation
- Access to the Service continues until the end of the current paid billing period
- Your account enters read-only mode at expiry; you can export all data for 90 days
- After 90 days from expiry, all data is permanently deleted
- Cancelling removes auto-renewal only; no proration of the current period
2.3 Downgrade
You may downgrade to a lower plan at any time. The downgrade takes effect at the start of the next billing period. No partial-period refund is issued for the downgrade difference.
3. Refund Policy
3.1 Monthly Subscriptions
Monthly subscription fees are non-refundable. Once a monthly billing period has started, the full month's fee is charged and no refund is issued for cancellation or downgrade during that period.
3.2 Annual Subscriptions
| When you cancel | Refund |
|---|---|
| Within 7 days of annual payment | 100% of amount paid |
| Day 8 to Day 30 | 50% of amount paid |
| After Day 30 | No refund |
Refunds on annual plans are processed within 5–7 business days to the original payment method.
3.3 Exceptions — Eligible for Full Refund Regardless of Plan
- Service downtime exceeding 24 consecutive hours within a paid period due to our infrastructure failure
- Duplicate charge / billing error (you were charged more than once for the same period)
- Charge after documented and confirmed cancellation
Supporting evidence (screenshots, error details, payment ID) may be requested for exception claims.
3.4 Free Trial
If you are on a free trial, no charges apply until the trial ends. Cancel before trial expiry to avoid being charged.
4. How to Request a Refund
- Email support@zeohq.com with subject line "Refund Request – [Your Firm Name]"
- Include your registered email, Razorpay payment ID, and reason for refund
- We will acknowledge within 2 business days and process within 7–10 business days
- Refunds are credited to the original payment method (card, UPI, net banking)
- Processing timelines may vary based on your bank (typically 5–10 business days after processing)
5. Non-Refundable Items
- Add-on purchases (extra storage, additional seats beyond plan limit)
- Customisation, onboarding, or professional services fees
- Fees for plan upgrades (mid-cycle upgrades are billed on a prorated basis and are non-refundable)
- Charges relating to violations of our Acceptable Use Policy
6. Contact
For cancellation or refund queries: support@zeohq.com
Business hours: Monday–Friday, 10:00 AM – 6:00 PM IST
Ldelight Solutions Private Limited
CIN: U47912UP2024PTC196580
A7 Second Floor, Sector 10, Noida, Uttar Pradesh – 201301, India
© 2026 Ldelight Solutions Private Limited. All rights reserved. TaxZeo is a registered trademark of Ldelight Solutions Private Limited.